Thirty days. No questions.
If it did not do what you expected, ask and the money comes back. There is no form, no reason required and nothing to argue about.
The policy, in full
Within 30 days of your purchase you can have all of your money back, for any reason, without explaining yourself. That is the whole policy. It is not a trial period with conditions attached, it is not pro-rated, and it does not require you to have used the app a certain amount or at all.
You do not have to justify the request. "It is not what I thought it was" is a complete reason, and so is no reason.
The only thing we would like — and cannot require — is one sentence about what went wrong. A refund that comes with a reason is worth more to a one-person product than the payment was, because it is the difference between knowing the pitch is off and guessing.
How to ask
Say you want a refund
One line is enough. You do not need the order number in front of you — the email address you bought with is enough to find the order.
It is processed by the store, not by us
Purchases go through a merchant of record who is the legal seller, so the refund is issued from the same account that took the payment and lands back on the card you used.
The money goes back the way it came
Card refunds normally clear within a few business days, though the exact timing belongs to your bank rather than to us or to the store.
Nothing is on sale yet
There is no checkout on this site today, so nobody has paid anything and this page describes a policy rather than an experience. It is published now because it is the commitment being made, and because a refund policy written after the first complaint is worth nothing.
The awkward questions
Do I have to say why?
No. You will be asked once, gently, and a refusal to answer changes nothing about the refund.
What if it is day 31?
Ask anyway. Thirty days is the promise this page makes and the one you can hold us to; it is not a shutter that comes down. A late request is a judgement call rather than a right, and the store that processes payments may also issue refunds on its own terms past that point, whatever this page says.
I am in the EU — what about my right of withdrawal?
You keep it. EU consumers have a 14-day right of withdrawal on distance sales; this policy gives you 30 days on more generous terms, so the two cannot conflict. Nothing on this page or at the checkout asks you to sign that right away in exchange for the longer window.
Do I get the VAT back too?
Yes. The refund is of the amount you were charged, tax included. The merchant of record collected and remitted that tax as the seller, and reverses it the same way.
Can I get an invoice, or a corrected one?
The invoice comes from the merchant of record, not from us, and their customer portal is where it lives — including adding a business or VAT number after the fact. We cannot issue our own invoice for a sale we were not the seller in.
What about a chargeback?
Please ask for the refund first. It is faster for you, and a dispute costs the store a fee on top of the reversal for an outcome you could have had by asking. There is no scenario where asking gets you a worse result than disputing.
Why the policy is this generous
Because the alternative is worse for everyone. A refused refund on a $89 tool costs more in reputation than the money is worth, and a dispute costs more than the refund would have. One person answers everything here, and arguing about $89 is not a good use of the only day there is.
There is also a selfish reason worth naming: the refund requests are the highest-quality feedback this product will ever get. If enough of them say the same thing, that is not a payments problem — it is the product not matching the page, and this page would rather find that out.